TESCO customers are furious after being wrongly charged minimum order fees.
Shoppers have complained to the supermarket giant that a charge was added to their online order incorrectly.
Tesco customers are furious after being wrongly charged minimum order fees
The minimum order charge of £4 is usually only applied if customers buy less than £40 worth of items.
When items are substituted, or are out of stock, then the extra fee shouldn’t be applied.
But a glitch means it has been added to some orders, leaving shoppers fuming.
One customer asked Tesco why they were being charged for something that wasn’t their fault.
They said: “Hilarious that @Tesco are charging us £4 because their fridges broke down.
“We can’t fulfil 15 of the items you ordered but don’t worry we’ve charged you extra for it.”
Another raged: “Why am I being charged a £4 fee when YOU are the ones unable to supply half my delivery order??
“And suspiciously, everything ‘out of stock’ is from the fridge or freezer section!”
Tesco has responded to customers on Twitter to apologise for the glitch.
it’s not clear how many people are affected by the issue or if the issue is ongoing or fixed.
We’ve asked Tesco and will update when we hear back.
According to Money Saving Expert which first reported the issue, it affects a “small number” of people and refunds will not be automatic.
That means customers should check their online receipts and contact Tesco for a refund if they think they’ve been charged the fee in error.
How can I get a refund from Tesco?
Customers who have been wrongly charged the £4 basket fee should get in touch with Tesco’s customer service team.
You can call Tesco on 0800 323 404 at anytime between 7am and 11pm, Monday to Saturday, or from 10am to 10pm on a Sunday.
The number is free to call from all landlines and mobiles.
If you use WhatsApp, you can also contact Tesco by sending them a message on 0800 917 7403.
SE recently published a helpful list of all the heatwave refunds you could be entitled to – including train delays and water outages.